Support
One person reads every email. Expect a reply within 24–48 hours.
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Email us
Questions, bugs, feature ideas, billing — all of it goes to the same inbox.
support@srisan.ai -
Reporting a bug
Include these four things and we can usually fix it without a second email:
- App name and version (Settings › About)
- Device and iOS or macOS version
- What you did, step by step
- A screenshot, if you have one
Common questions
Everything below applies to all nine apps, since they share the same local storage and billing setup.
Do the apps work offline?
Yes. Records live on your device and every AI feature runs on-device, so the app works in airplane mode. If you turn on iCloud sync, changes catch up the next time you have a connection.
How do I get a refund?
Purchases run through the App Store, so Apple handles refunds. Go to reportaproblem.apple.com, find the charge, and request a refund. Email us if Apple turns it down and we will help.
How do I cancel a subscription?
On iPhone: Settings › your name › Subscriptions › pick the app › Cancel Subscription. Cancel at least 24 hours before the renewal date, or Apple bills the next period.
How do I delete my data?
Deleting the app removes its local database. If you used iCloud sync, also open Settings › Apple Account › iCloud › Manage Account Storage and remove the app’s data. We hold nothing on our side, but email support@srisan.ai if you want that confirmed in writing.
Can I move my records to a new phone?
Yes. Restore from an iPhone backup, or turn on iCloud sync on the old phone and sign in with the same Apple Account on the new one. Most apps also export CSV or PDF copies for your own records.
How do I suggest a feature?
Send it to support@srisan.ai and say how you would use it in your own work. Specific requests from working crews are what shape the next release.